Terms & Conditions
Manufacturing Warranty | Orders | Returns | Prices | Shipping | Payment Terms | Taxes | Cancellations
License & Ownership | Outbound Links
Products manufactured by DQE carry a lifetime warranty against manufacturing and material defects. In addition, DQE offers one free replacement part over the life of any shower we manufacture (part code from product insert required). Warranties for products manufactured by companies other than DQE are subject to the limits and restrictions listed by the respective manufacturer. Contact DQE for details on specific manufacturer warranties. DQE reserves the right to deny warranty coverage if product has been mishandled or abused. DQE reserves the right to replace or repair a warranted product at its discretion.
All orders are subject to approval by DQE Inc., Fishers, IN. Orders will be acknowledged within 24 business hours of receipt and can be placed by mail, phone or fax with VISA/MasterCard/Discover/AMEX or purchase order.
All returns must be authorized by DQE Customer Service. After 30 days from sale, merchandise approved for return will be eligible for DQE credit only and a restocking charge of 10% will be deducted from the final credit. The customer is responsible for all shipping charges on returned merchandise after 30 days from sale.
Prices are net and subject to change without notice. The pricing in effect on the date the order is received is the amount that will be charged.
There is no minimum size. All orders ship FOB shipping point. Shipping and insurance charges are paid by the customer. We cannot deliver to a PO, APO or FPO address.
Reliable, On-Time Delivery
Most in-stock orders ship the same day if ordered before 3:00p.m. EST. DQE is located in Indiana, the Crossroads of America, so Ground Service for stocked products is never more than a few days away!
Free Shipping Policy
Free shipping is provided on most orders $10,000 and above within the continental U.S. DQE reserves the right to assess shipping charges for any special or unforeseen circumstances. Free shipping exclusions are as follows:
- Distributors with contract pricing and other existing rebate offers
- Luminite Light Tower(s)
- (RP4521, RP4522, RP4524, RP4524, RP4531, RP4532, RP4534)
- All overpack container products and collection barrels
- Customized product orders
- Accessorial shipping services are not included
Purchases may be made by check, purchase order, or credit card (VISA/MasterCard/Discover/AMEX). Payment on purchase orders is due within 30 days of order. Payments after 30 days will be assessed a fee of 1.5% per month on the balance.
Sales or other taxes are added to invoice as required. Tax exempt customers must include proof of sales tax exemption with order.
Cancellations can be made if an order is open; product material has not been committed to at the factory or with a vendor; and the product is not in an active shipping status or closed.