Terms & Conditions

License & Ownership

Any and all intellectual property rights ("Intellectual Property") associated with the Web Site and its contents are the sole property of DQE. Except as otherwise expressly authorized by these Terms of Use, You may not copy, reproduce, modify, lease, loan, sell, create derivative works from, upload, transmit, or distribute the Intellectual Property of the Web Site in any way without DQE's written permission.

Outbound Links

The Web Site may contain links to third-party Web Sites and resources (collectively, "Linked Sites"). These Linked Sites are provided solely as a convenience to You and not as an endorsement by DQE of the content on such Linked Sites. DQE makes no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software, service or application found at any Linked Site. DQE is not responsible for the availability of the Linked Sites or the content or activities of such sites. If You decide to access Linked Sites, You do so at Your own risk. In addition, Your use of Linked Sites is subject to any applicable policies and terms and conditions of use, including but not limited to, the Linked Site's privacy policy.

The DQE guarantee

DQE guarantees satisfaction for every product it sells. If you are not completely satisfied with any product (custom orders excluded) purchased from DQE, return it for a full credit (some exclusions may apply). Products manufactured by DQE carry a lifetime warranty against manufacturing and material defects. In addition, DQE offers one free replacement part over the life of any shower we manufacture (with part code from shower instruction sheet). Warranties for products manufactured by companies other than DQE are subject to the limits and restrictions listed by the respective manufacturer. DQE reserves the right to deny warranty coverage if product has been mishandled or abused. DQE reserves the right to replace or repair a warranted product at its discretion.

Returns

All returns must be authorized by DQE Customer Service. After 30 days from sale, merchandise approved for return will be eligible for DQE credit only and a restocking charge of 10% will be deducted from the final credit. Customer is responsible for all shipping charges on returned merchandise after 30 days from sale.

Replacement parts

Replacement parts for all DQE showers are available and usually ship in 24 hours. Call for details.

Vinyl repair

Minor tears may develop over time from improper use or storage. Order our unique vinyl repair kit to solve the problem. Patches are self-adhesive and 100% waterproof. Call to order.

Orders

All orders are subject to approval by DQE Inc., Indianapolis, IN. Orders will be acknowledged within 24 business hours of receipt and can be placed by mail, phone or fax with VISA/MasterCard or purchase order.

Prices

Prices are net and subject to change without notice. The pricing in effect on the date the order is received is the amount that will be charged.

Shipping

All orders ship FOB shipping point. Shipping and insurance charges are paid by the customer. We cannot deliver to a PO, APO or FPO address.

Payment terms

Purchases may be made by check, purchase order or credit card (VISA/MasterCard). Payment on purchase orders is due within 30 days of order. Payments after 30 days will be assessed a fee of 1.5% per month on the balance.

Taxes

Sales or other taxes are added to invoice as required. Tax exempt customers must include proof of sales tax exemption with order.